This page will be populated with answers to the most commonly received queries at Katherine Heigl Online and updated on a regular basis. If your question is not addressed here, please use the contact form on the About page to submit your request or email the webmaster detailing your inquiry.

Autograph Requests and Fan Mail

Unfortunately, due to the high volume of demand, we are unable to fulfil requests for autographed photos or to forward fan mail to Katherine.

Web Browser Requirements

This site is optimized for Firefox 3.5, Internet Explorer 8.0, Google Chrome 8.0, Safari 4.0, Opera 10.0 and newer versions of these major web browsers. If you experience a technical problem with this web site, please update to the latest version of your chosen browser before contacting us regarding the issue.

Although the site will work perfectly with older versions of many of the leading browser applications, technical problems and degradation to the user experience may both arise from the use of significantly outdated software.

Please note that Internet Explorer 6.0 will not display the site correctly and the use of this browser version is neither supported or recommended.

Screen Resolution

Katherine Heigl Online has been designed to be viewed with a minimum screen resolution of 1024 x 768 (XGA). If you attempt to view the site on a display which does not meet this minimum requirement, the visual elements of the site may not be rendered correctly.

For an optimal visual experience a display resolution of 1280 x 800 (WXGA) or higher is recommended.

Video and Flash Content

Adobe Flash (Version 9.0 or higher) support is required to view certain video and animated content on this web site. If you do not have the Adobe Flash player installed please visit Adobe.com to obtain the latest version.